Frequently asked questions
See if your question is answered then if you need more information fill out the questionnaire.
If you are a store or distributor and you access your client area:
- Find your usual price discount.
- Meet and you can book the products that are on presale, these are the products that are being manufactured and are about to arrive.
- You will have access to your orders and invoices.
If you are an individual and you access your client area:
- You will have access to orders placed, if you want invoice please contact us.
To access your client area, use your password and your email. If you do not remember your password click ✔ Forgot your password? and follow the instructions
You can check your orders made in paragraph My Account> My Orders.
We are working to have this feature ready shortly, in the meantime contact us by filling the contact form.
Whether you're a particular store or distributor, you have until 14 days from receipt of your order to change your item for another size or claim a refund It's very simple! If you notice any anomaly in the article or have changed your mind and you do not like the item, please contact us by filling the contact form, and we'll send a shuttle to pick up the item.
You have to make sure the item is returned in its original packaging with all parts intact and labeling; once you received and after checking that it is in perfect condition will proceed to refund the amount of the item, minus transport costs should have requested that you collect us.
You can also use the transport company that you like, we recommend that you send by certified mail, and do get the package to the following address:
- RETURNS Karactermania
- C / Botany, 78-08908 Hospitalet de Llobregat (Barcelona)
- Hours: 9. H to 15 h - Tel 934 80 00 12
The return of orders through Amazon should be managed through its platform attention to the customer. Please see, the conditions for repayment.
The order can not be canceled or modified once it has left the warehouse, if this happens, you can return once the order has reached you.
The date may vary depending on the conditions of each country and the total amount of exported goods. The estimated delivery date of a product that is in stock is the following:
- - The delivery to individual customers in Spain is between 1-3 business days, the rest of Europe is between 3-7 working days.
- - delivery to retail customers or stores in Spain is carried out in 2-4 business days, and the rest of Europe is 4-8 working days.
- - Delivery to distributors customers in Spain is carried out in 4-8 business days, and the rest of Europe between 8-12 working days.
You must register and once your application is received, the internal team appreciates your request and send you an email authorization and instructions.
If you are an individual, you can pay by credit or debit card (Visa, Visa Electron, MasterCard and American Express), you can also make the purchase with PayPal.
If you have not received all the items you have requested may be some presales, then the items are in the final stage of manufacture, as they become available, we'll let you go.
No, to include an item in the cart does not guarantee your reservation, to make the reservation must process the order.
Karactermania is for everyone! You can buy from any country, has only to register on our website to find what they are looking for and ordering.
First, you must add the products in the cart. You move the mouse pointer over the product, you'll see a button with ADDING or PREVENTA, select the number of items you want and click Add or PREVENTA. The items labeled presales's new next season already available to book, all the other items delivered immediately.
At any time you can check your order by clicking on the icon of the cart, you can change quantities, delete items, see immediate delivery products and those in PREVENTA or continue shopping. Once you have reviewed the cart click the button CHECKOUT.